Effective Date: November 29, 2024.
CreatorsDesk AI (the “Platform”), a product of Lazostar LLC (“Company,” “we,” “us,” or “our”), is committed to providing quality services to its users. This Refund Policy outlines the terms and conditions under which refunds may be issued for purchases made on the Platform. By subscribing to or purchasing services from CreatorsDesk AI, you agree to the terms of this Refund Policy.
1. General Refund Eligibility
1.1 Refunds are issued at the discretion of the Company and are subject to the conditions outlined in this policy.
1.2 Refunds are applicable only to subscriptions or purchases made directly through the Platform’s official website. Purchases made through third-party resellers or affiliates are not covered by this policy.
1.3 To be eligible for a refund, you must submit a request within the specified time frame and meet the applicable criteria outlined below.
2. Refund Time Frames
2.1 Subscription Plans: Refunds for subscription plans are available only within the first 14 calendar days of the initial purchase date. Renewal charges are non-refundable, as users are responsible for canceling subscriptions before the renewal date.
2.2 One-Time Purchases: Refunds for one-time purchases (e.g., lifetime access plans) are available within 30 calendar days of the purchase date.
2.3 Promotional Offers: Purchases made under promotional offers or discounted pricing are non-refundable unless explicitly stated otherwise at the time of purchase.
3. Non-Refundable Items
The following items are non-refundable under any circumstances:
3.1 Services or features that have been fully utilized or accessed.
3.2 Custom integrations, development services, or consulting fees.
3.3 Third-party services, tools, or add-ons integrated with the Platform.
3.4 Purchases that violate the terms outlined in the Company’s Terms of Use.
4. How to Request a Refund
4.1 To request a refund, you must contact our support team at info@creatorsdesk.co within the applicable refund period.
4.2 Your refund request must include:
- The email address associated with your account.
- The order confirmation number or receipt.
- A detailed explanation of the reason for your refund request.
4.3 Refund requests will be reviewed and processed within 7 to 10 business days of receipt. We reserve the right to request additional information to evaluate the refund request.
5. Refund Processing
5.1 Approved refunds will be processed using the original payment method. Refunds may take 5 to 10 business days to appear in your account, depending on your payment provider.
5.2 If the original payment method is no longer available, we may issue the refund via an alternative method, such as a bank transfer or store credit, at our discretion.
5.3 Refunds are issued in the original currency of the transaction. Any currency conversion fees or exchange rate differences are the responsibility of the user.
6. Chargebacks
6.1 Initiating a chargeback without first contacting our support team to resolve the issue is a violation of this policy. Users who initiate chargebacks may be restricted from future use of the Platform.
6.2 If a chargeback is initiated, we reserve the right to dispute the chargeback and provide evidence of the transaction and delivery of services.
7. Exceptions
7.1 In rare circumstances, exceptions to this policy may be made at the sole discretion of the Company. Any such exceptions do not constitute a waiver of this Refund Policy.
8. Changes to This Policy
8.1 We reserve the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon posting on the Platform, and your continued use of the Platform constitutes acceptance of the updated policy.
8.2 It is your responsibility to review this Refund Policy periodically for updates.
9. Contact Information
If you have questions or need assistance regarding this Refund Policy, please contact us:
Lazostar LLC
312 W 2nd St #2131
Casper, WY 82601
Email: support@creatorsdesk.co